Troubleshooter

RidderkerkIEngineering

Job description Troubleshooting of Alstom products at customer site in order to ensure their availability. Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
  • Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
  • Carry out Fleet check activities
  • Reports & register any deviation (failure/event) in Failure Management data base including configuration data
  • Support operation helpdesk
  • Apply & enforce customer EHS & security rules and relevant PI processes on customer site
  • Execute test & troubleshouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
  • Support Implementation Field Modifications (FM operator), if required
  • Support specific technical investigations by Engineering or internal/external Suppliers
  • Recommends preventative and corrective actions
  • Instructs and directs operators in field modification and repairs if needed
  • Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
  • Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
  • Lead Troubleshooter team, if needed
  • Conducts peer reviews of PI activities and provide technical leadership if requested
  • Contribute to Return of Experience
Performance measurements:
  • Achievement of contractual availability (milestone) targets
  • Characterization of K1S/K2/K3 issues on time
  • Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
  • Availability of configuration update data
  • Audit results (internal and external)
  • Customer satisfaction of technical expertise
  • Compliance with EHS rules and work-related processes
Profile
  • Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
  • Minimum IT knowledge
  • Internal EHS training
  • Graduate in technical area (mechanical or electrical/electronics)
  • Fluent Dutch and knowledge of English
  • Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)
  • Field Experience
  • EHS knowledge and exposure
  • Product knowledge
  • Railway Safety/Product liability
  • Engineering knowledge
  • Customer contact
  • Self-government
Organisation and department description They create smart innovations to meet the mobility challenges of today and tomorrow. They design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining them means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.Offer They have a great product, good service and their customer expects a lot from them. They are a team-oriented organization, who want to achieve results. They pay attention and help each other. They pay attention to your development, education, training and coaching. As a professional and as a person, they attach great value to your growth. You will be challenged and they will help and support you where necessary.

It is an international company, who are at the forefront of technological developments, and they offer you the opportunity to build international contacts.
Any questions?
Pepijn Verhoeven Senior consultant Hertogenbosch +31 73 704 4011
Troubleshooter Vacancy information
94180
Production & Technical
Permanent
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